Episode 67: Customer Experience with Biunca Hooper

Written By Natasha Redman

What is CX? Why is it important? What can change practitioners learn from CX? Is there any overlap? Where does CX fit into the agile family? Biunca Hooper is a business agility coach, change enthusiast and director at EPiC Agile. She chats to Tash about all of these things and more in the latest episode of Casa de Cambio podcast.

Listen to the full episode here.

Natasha Redman
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Episode 68: Change Management PR with Adam Mullett
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Episode 66: How improved hiring practices can close the gender pay gap with Jo Vohland